Legal
Privacy Policy
LCH Painting & Flooring (“LCH,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request an estimate, communicate with us, or use our services.
1. Information We Collect
We may collect information you voluntarily provide to us, including:
- Name
- Phone number
- Email address
- Property address
- Billing or payment information
- Information about your flooring or home improvement project
- Photos or videos you provide for estimating purposes
- Information submitted through website forms
- Communications between you and LCH
We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.
2. How We Use Your Information
We may use the information we collect to:
- Respond to inquiries and estimate requests
- Schedule and provide flooring and related services
- Communicate with you about your project
- Send estimates, invoices, receipts, and other service-related information
- Process payments
- Respond to customer service requests
- Improve our website, services, and customer experience
- Send promotional or marketing communications when permitted by law
- Prevent fraud, abuse, or unauthorized activity
- Comply with applicable laws and legal obligations
3. Text Messages and Phone Communications
By providing your phone number and communicating with LCH, you may receive calls or text messages related to your inquiry, estimate, appointment, project, payment, or other customer-service matters.
Where applicable, we may also send promotional or marketing text messages with your consent.
Message and data rates may apply. Message frequency may vary.
You can opt out of marketing text messages at any time by replying STOP to a marketing message. You may also contact us directly to request that marketing communications stop.
Opting out of marketing messages does not prevent us from sending necessary service-related communications.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
4. How We Share Information
We do not sell your personal information.
We may share information when reasonably necessary to operate our business, including with:
- Payment processors
- Scheduling, estimating, and customer management platforms
- Website hosting, analytics, and technology providers
- Marketing and advertising service providers
- Contractors or service providers assisting us with a project
- Professional advisors, such as attorneys, accountants, or insurance providers
- Government authorities or other parties when required by law
We only share information as reasonably necessary for the applicable business purpose or legal requirement.
5. Photos and Project Information
Customers may provide photos, videos, property information, floor plans, measurements, or other materials to help LCH evaluate and estimate a project.
LCH may also photograph completed projects for documentation, quality control, project records, or marketing purposes.
If you do not want photographs of your completed project used for marketing purposes, please let us know.
6. Cookies and Analytics
Our website may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use our website and to improve our advertising and marketing.
These technologies may collect information such as pages visited, approximate location, device type, browser information, and interactions with our website.
Third-party advertising and analytics providers may collect information through these technologies in accordance with their own privacy policies.
7. Third-Party Websites and Services
Our website may contain links to third-party websites, payment platforms, scheduling systems, social media pages, or other services.
LCH is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of those services before providing personal information.
8. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, use, disclosure, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
9. Data Retention
We may retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, comply with legal obligations, enforce agreements, and maintain appropriate business records.
10. Children's Privacy
Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.
11. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including rights to request access to, correction of, or deletion of certain information.
To make a privacy-related request, contact us using the information below. We may need to verify your identity before completing certain requests.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the Effective Date at the top of this page.
Your continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy or how LCH handles your information, please contact us:
LCH Painting & Flooring
Email: info@lchpaintingandflooring.com
Phone: (603) 818-3387
Website: www.lchpaintingandflooring.com
Stay in touch.
603.818.3387
info@lchpaintingandflooring.com
Questions?